Terms & Conditions
ORDERING INFORMATION
Ordering
All orders must be confirmed in writing, either via email or a Purchase Order. Purchase orders must have an order number clearly shown. Verbal orders will not be accepted.
Ownership
All goods remain the property of Branded Chocolates until they have been paid for in full.
Claims, Credits or Returns
In the unlikely event of a claim, only written claims within 2 days of receiving the goods will be considered. No claims will be processed or the returned goods accepted, unless it has been acknowledged by Chocolate Prints in writing. Goods need to be returned and checked by Chocolate Prints before any claims can be processed.
Minimum Order Quantity
Unbranded Stock - A surcharge of $20 + GST applies to all orders of Unbranded stock which is below the minimum order quantity as per the price-list.
Branded Stock – Please contact us as additional charges may apply depending on the nature of personalization.
Cancellation
Since all our products are made fresh and to order, under no circumstances will a cancellation be accepted once we have received the signed order confirmation form. NO credit or replacement will be given for cancelled orders and the invoice will still need to be paid in full.
TRADING TERMS
Payment Methods
Direct Deposit – to ANZ Bank BSB 013-664, Account Number – 482535904. Please state the Invoice number clearly when making payment and email the remittance to orders@chocolateprints.com.au or fax to 03 8677 2232.
Credit Cards – We only accept VISA and MasterCard. A merchant service fee of 2.25% is applicable on credit card payments.
Cheques – Made payable to ‘Chocolate Prints’ and sent to PO Box 1601, Werribee Plaza, VIC – 3030
Terms
First 5 orders (excluding sample orders and delivery charge only invoices) are on pre-payment terms. Full payment is needed before we start processing the order.
A credit application form needs to be filled and submitted in order to apply for an account after the initial 5 orders.
All invoices thereafter are payable 50% on order confirmation and the balance within 14 days net after dispatch.
A deposit of 50% is needed for all orders of more than $10,000
A $35 late payment fee will be charged to all accounts outstanding for more than 45 days. A new invoice including these charges will be issued after 45 days. The account will also be put back to pre-payment terms. Any delays in despatch of orders will then be the distributor/re-sellers responsibility.
Any account outstanding for more than 60 days past the due date will be passed on to our debt collectors. All fees and charges involved in recovering the debt will be billed to the account holder.
PRODUCT & PRODUCTION
Artwork/Set-up Fee
Artwork needs to be supplied in high-res JPEG, PDF, EPS or PSD files.
If a poor quality file is supplied and the logo/design needs to be redrawn or created, additional charges will be applicable. Additional charges depend on the complexity of the artwork and will be quoted once our graphic artist has checked the files.
First artwork approval with minor changes/touch-ups is included in the Set-up fee (Please refer to price-list for set-up fees). Any changes being made to the artwork after we have received the signed approval will incur an additional charge of $25 + GST per approval.
Product Images
The colours of the products are only indicative on the website and catalogue.
Confectionery fillings are for photographic purposes only. Please refer to price-list for exact weight of the filling.
Print Colour
Please note that PMS colours CANNOT be matched in the case of printing on Chocolates, Cookies, Lollipops, Macarons or Rock Candy. If in doubt, please request for samples. Additional charges may apply.
Labeling
Please note that the orders do not come with nutritional information on each individual unit. An information sheet with all nutritional information and storage instructions regarding the product is added to the cartons. All information sheets are generic with no company or contact details.
An Ingredient label can be applied to individual units for an additional charge.
DELIVERY
Start from the date we receive the signed Order Confirmation Form.
Delivery Instructions
Delivery instructions need to be CLEARLY mentioned on your Purchase order.
Delivery to you (Distributor) – We will deliver to your business address along with a copy of the invoice unless mentioned otherwise in writing.
Delivery direct to Customer/ 3rd Party – We will deliver in plain boxes and no invoice. Invoice in this case will be emailed to you. Please send delivery address along with a Delivery Docket with the Purchase Order. Once delivered to 3rd party, it is your responsibility to check and make sure that the order is correct and delivered in full. We will not accept any responsibility for goods lost by the 3rd parties.
Pick-up or Own Courier – If you would like to collect the order from our factory, please mention it clearly on the Purchase Order or in writing. A staff member will be in touch as soon as the order is ready to fix a pick-up time.
If you need the goods to be dispatched using your own courier company, please mention clearly the Courier Name, Account Name, Account Number, Courier Contact Number, Service type required.
We will not be responsible for any errors being made or consignment notes being wrongly filled due to insufficient information.
Distribution – We can distribute orders to multiple addresses on your behalf.
Multiple Addresses (within a single state) – charges will be on a quotation basis. Please contact us for details. Multiple States (Single address per state) – Quoted delivery charges plus a handling charge of $15 + GST per state or location is applicable.
Insurance
Delivery charges DO NOT include Insurance on goods in transit. Please make sure you have goods in transit covered in your insurance.
It is the distributors responsibility to advise if insurance is required in order to cover any kind of loss, damage or delay (in some cases). Any insurance requirements need to be advised in writing at the time of placing the order. Please contact us for insurance charges.
Delays & Damages
We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.
SAMPLES
Please note that we do not supply free samples.
Samples are charged at the end quantity rate plus a delivery charge of $10 + GST for standard shipping and $18 + GST for Express shipping is applicable.
Where possible, we make all possible efforts to dispatch samples within 24 hours, however due to the perishable nature of our products, most samples have to be freshly made and might take longer to dispatch. We will confirm dispatch times depending on the product once sample order is received.
Samples once sent out CANNOT be returned or exchanged for a credit or refund under any circumstances due to Health & Safety regulations.
Sample charges (excluding delivery charge) will be credited to the invoice only for the items that an order has been placed for, if you proceed with an order.
MACARONS - SPECIAL INSTRUCTIONS
Note: Macarons will not be dispatched interstate if they fall in transit over the weekend. It will be distributors responsibility to ensure they keep delivery/transit time in mind when placing orders for Macarons. Macarons will ideally be delivered a day before the event date.
All prices quoted for delivery are based on our preferred standard courier service and their delivery times. For Rush orders or priority delivery request it will be distributor
responsibility to advise us. Extra charges will apply on priority or express service.
SAMPLES:
Note:
Macarons: Fresh macaron samples cost is (2.00+GST p/u and a postage charge of $22.00+GST applies as they are transferred.
